Network Operations Center and Technical Support

Manage, monitor, and maintain
your network.

STRATA’s Network Operations Center is where our IT support technicians manage, monitor and maintain networks. We provide solutions that include 24-hour coverage, with our proficient and experienced experts offering personalized technical support.

STRATA Networks Network Operating Center what we can do for your business
  • Provide 24/7/365 technical support & call coverage tailored to your company’s needs
  • Represent your company upon answering
  • Manage, notify and update customers and service providers regarding outages and remediation status
  • Facilitate technician callouts
  • Monitor Data Centers after hours
  • Maintain 24/7 availability of your network and facilities
  • Provide customized dispatch service
  • Conduct immediate incident response and management
  • Troubleshoot customer broadband, WiFi, Cable TV and landline connectivity issues
  • Monitor networks for possible equipment failure to minimize downtime
  • Answer technical support calls for wireless and broadband customers

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