Network Operations Center and Technical Support

Manage, monitor, and maintain

your network.

STRATA’s Network Operations Center is where our IT support technicians manage, monitor and maintain networks. We provide solutions that include 24-hour coverage, with our proficient and experienced experts offering personalized technical support.

STRATA Networks Network Operating Center what we can do for your business

Provide 24/7/365 technical support & call coverage tailored to your company’s needs
Represent your company upon answering
Manage, notify and update customers and service providers regarding outages and remediation status
Facilitate technician callouts
Monitor Data Centers after hours
Maintain 24/7 availability of your network and facilities
Provide customized dispatch service
Conduct immediate incident response and management
Troubleshoot customer broadband, WiFi, Cable TV and landline connectivity issues
Monitor networks for possible equipment failure to minimize downtime
Answer technical support calls for wireless and broadband customers

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6. Services interested in(Check all that apply)

24/7 Technical support (Wireless and Broadband)
Dispatch Service
Answering Service
Network Monitoring
Incident Response and Management
Customer Troubleshooting for broadband, WiFi, Cable TV

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